SPECIALIST LLM & SLM ADAPTATION

Your intelligence.
Your infrastructure.
Your advantage.

Specialist LLM and SLM adaptation for Insurance, Retail and businesses seeking greater control over AI performance, deployment and cost.

3 questions. Instant starting point. No email gate.

Working with Insurance & Retail teams

THE GOALYour requirements. A model and deployment plan to fit.
THE SPECIALISATION LAYER01 — 03
01 FOUNDATION

A world of knowledge.

LLMsSLMsOpen-weight models
Your data + our fine-tuning
02 ADAPTATION

Built to speak
your business.

Domain-aligned. Task-focused.
LLM FINE-TUNING✳SMALL LANGUAGE MODELS✳DOMAIN ADAPTATION✳EVALUATION & DEPLOYMENT

A model that knows your task.

Data boundaries defined from the start.

A pilot that measures cost and quality.

ALREADY WORKING WITH INSURANCE & RETAIL

Your industry.
Your real-world complexity.

Bring a workflow your team recognises. Define the evidence your business needs to approve a pilot.

Insurance

Specialist AI for complex insurance work.

Explore language models adapted to policy wording, operational workflows and the terminology your teams use.

Example opportunities to explore

  • Policy and contract extraction
  • Submission classification and triage
  • Claims correspondence assistance
What to evaluate

Extraction accuracy, source traceability, exceptions and appropriate human review.

Define decision boundaries: illustrative workflows support specialist review, with the authority for coverage or claims decisions agreed explicitly.

Read the insurance brief
Retail

Consistent intelligence at retail scale.

Explore models adapted to your catalogue, customer language and service policies across repeatable retail tasks.

Example opportunities to explore

  • Product attribute extraction and classification
  • Customer service response consistency
  • Returns and enquiry routing
What to evaluate

Attribute accuracy, policy adherence, task latency and total operating cost.

Keep changing prices, stock and policies connected to current source systems; scope retrieval alongside adaptation where needed.

These are illustrative project opportunities, not published customer results. Inspect a sample evaluation report
CONTROL IS A BUSINESS REQUIREMENT

Build the intelligence.
Define the boundaries.

Fine-tuning is one part of the solution. Your model, deployment and operating choices determine how much control you achieve.

Sovereignty & control

Where does your AI run—and who controls it?

Define your requirements for data residency, infrastructure, operator access and model licensing. Explore a deployment approach that fits those boundaries.

Scope: location · access · dependencies

Cost & efficiency

What does a successful task really cost?

Compare model size, hosting, training and maintenance against your workload. Explore smaller models where they can meet the agreed quality threshold.

Measure: total cost · latency · quality

Security & confidentiality

What must stay within your data boundary?

Set permitted data use, access and retention requirements before sharing sensitive material. Include deployment controls and security review in the project scope.

Agree: data use · retention · controls

Performance & portability

Can you prove its value—and plan its future?

Evaluate your model on held-out tasks. Define documentation, handover and rights to model artefacts, subject to the underlying licences.

Validate: baseline · artefacts · handover

Bring your requirements. We’ll scope the feasible options, dependencies and trade-offs before committing to an approach.

Explore your options
PURPOSE-BUILT INTELLIGENCE

Less “look what AI can do.”
More “that’s exactly what we need.”

ILLUSTRATIVE USE CASE

From messy documents to dependable outputs.

Adapt extraction and classification to your document types, field definitions and exception rules.

A task-specific extraction pilot and a held-out test set.
Explore a project like this
TARGET BEHAVIOUR / EXAMPLE

Extract the renewal terms, notice period and obligations from this supplier agreement.

renewal_type: automatic
notice_period: 90 days
obligations: [source-linked clauses]
review_required: true
Evaluate: Field accuracy · Schema compliance · Exception detection
Illustrative output, not a live model response.
YOUR AI OPPORTUNITY ASSESSMENT

What should your AI
do better?
Start here.

Three questions about your priorities, data and deployment preferences. Get a practical starting point for your next conversation.

Instant guidance No email required to see your result
YOUR PROJECT, IN FOCUS01 / 03

What do you need more control over?

01 / OUR EXPERTISE

The expertise to make
specialisation work.

From large language models to compact specialists, we help you find—and build—the right fit.

01

LLM fine-tuning

Make a capable model fluent in your domain. Adapt its behaviour, terminology and outputs to the work your business actually does.

Domain adaptation · Instruction tuning · LoRA / QLoRA
Explore your project
02

Small models. Serious work.

Build task-focused SLMs for environments where latency, infrastructure cost and deployment footprint matter.

Task specialisation · Distillation · Model compression
Explore your project
03

From dataset to deployment

Turn raw examples into a repeatable training and evaluation workflow, with a clear path into your own environment.

Data preparation · Evaluation · Deployment support
Explore your project
OPEN MODEL HUB

Open weights, licences
and adaptation methods.

A dated catalogue of notable open LLM and SLM families, plus the techniques used to adapt them. Not a winner list. Not unpublished scores.

ModelsLicence and openness catalogueTechniquesWhen SFT, LoRA or QLoRA is the wrong first stepCompareOpen weights vs open source vs a closed API
02 / THE APPROACH

Business problem first.
Training run second.

Fine-tuning is a means to an outcome. We start by checking whether it’s the right one for you.

01

Scope the opportunity

Define the task, the baseline and what success looks like. Compare fine-tuning with prompting and retrieval.

02

Prepare & fine-tune

Review your data, build training examples and adapt the right model to your target behaviour.

03

Evaluate & deliver

Test against agreed criteria and held-out examples. Deliver the model artefacts and deployment guidance.

OUR WORKING PRINCIPLE

A smaller model that does your job well can be more valuable than a bigger model that almost does.

DATA READINESS & EVALUATION

Confidence starts
before training.

Assess the data. Define the standard. Test on unseen examples. Scope the checks that let your team judge whether an adapted model is ready for the work.

01 / LEARN

Training data

Examples used to adapt the model’s behaviour and task performance.

02 / REFINE

Validation data

Separate examples used during development to select settings and compare model candidates.

03 / EVALUATE

Held-out test data

Reserved for the final evaluation. Never used to train the model or choose its settings.

Unseen by this project’s training and tuning process. Check potential overlap with foundation-model training data where possible; it cannot always be ruled out.

Source & permissions

Document where examples came from, who owns them and which uses are permitted.

Quality & domain review

Review labels and answers with domain specialists. Resolve conflicting, incorrect or ambiguous examples.

Coverage & difficult cases

Check relevant workflows, languages and document types, including missing information and cases requiring human review.

Sensitive-data boundaries

Identify sensitive content, minimise unnecessary data and agree processing, access and retention requirements.

Leakage & separation

Check duplicates and related examples across splits. Separate by customer, document family or time where the task requires it.

Versioning & traceability

Record dataset versions, transformations and model versions so evaluation results can be traced to the work that produced them.

Using synthetic examples?

Identify how they were generated, review their quality and keep the final test representative of real work. More generated examples do not, by themselves, establish quality.

A DELIVERABLE TO SCOPE

Data Readiness &
Evaluation Report

A documented basis for a go, improve or stop decision. Agree the review depth and evaluation scope before the engagement begins.

Read the data readiness review Inspect the sample report

What the report can cover

  1. Sources & permitted useDataset origins, permissions and usage boundaries.
  2. Readiness findingsQuality issues, coverage gaps and sensitive-data handling.
  3. Evaluation designTraining, validation and test separation, leakage checks and acceptance criteria.
  4. Results & limitationsAfter evaluation: baseline comparisons, failure cases and version references.

A readiness review identifies what to fix before training; performance results follow only after the agreed model evaluation.

A CONCRETE FIRST STEP

Start small.
Make the next investment earned.

Choose the conversation that matches your stage. Scope, fees, timing and deliverables are agreed in a written proposal before work begins.

Readiness review: defined before you commit.

Bring a high-level task description and data inventory. Agree one task, review depth, deliverables, fees and dates in the proposal. Model training, production deployment and ongoing support are separate scopes.

See the sample report

The pilot should answer one commercial question: does the adapted model deliver enough value over the baseline to justify its total cost?

MAKE THE INTERNAL YES EASIER

A clear scope.
An explicit decision.

Bring your technical lead, business owner or procurement team. These are the decisions to settle before training starts.

Success criteria before training

Agree the task, baseline, test set and quality threshold. Include latency and running cost where they affect the business case.

Data boundaries before transfer

Agree confidentiality terms, permitted data use, hosting location, access and retention requirements before sharing sensitive material.

Handover terms before commitment

Define deliverables, model licensing, artefact ownership, documentation and any ongoing support in the engagement scope.

03 / GOOD QUESTIONS

Before you
start building.

Is test data used for training?

No. The held-out test set is reserved for final evaluation, separate from training data and validation data used during development. If test results are used to guide further changes, a fresh independent evaluation is needed before claiming final performance.

Can synthetic data improve our dataset?

Synthetic examples may help fill specific gaps, but their origin, quality and representativeness need review. Keep evaluation representative of real work and check for duplication or leakage between splits.

What if our data is not ready for training?

Start with a scoped readiness review. Identify permissions, quality issues, missing examples and sensitive-data boundaries, then agree a preparation plan before committing to model adaptation.

Does fine-tuning make our AI sovereign or secure?

Fine-tuning alone does not establish sovereignty or security. Those depend on where data is processed, who operates the infrastructure, access controls, licensing and operational practices. We scope these requirements alongside model adaptation.

Will a fine-tuned model reduce our costs?

Savings need to be demonstrated for your workload. A smaller adapted model may be a candidate, but the comparison should include training, hosting, evaluation and maintenance as well as inference.

Can we deploy in our own environment?

Share your infrastructure, residency and access requirements. Deployment feasibility, dependencies and responsibilities need to be agreed for your chosen model and environment before an engagement is committed.

Do I need fine-tuning or RAG?

Retrieval is useful when a model needs access to changing information. Fine-tuning adapts behaviour, style or task performance. Some projects benefit from both. We assess your use case before recommending an approach.

What if our training data isn’t ready?

That is a useful starting point for a conversation. We can scope a data review, identify gaps and define the examples and evaluation set your project needs. Please do not send confidential datasets through this form.

Can we use a small language model?

Possibly. Narrow, repeatable tasks can be good candidates for smaller models. We assess quality requirements, hardware and latency constraints before choosing a model size.

How do you measure success?

We agree task-specific criteria before training, then compare the adapted model with a baseline on held-out examples. Quality, latency and running cost can all form part of the evaluation.

How are projects priced?

Scope depends on the task, data readiness, model, evaluation requirements and deployment environment. Share a short brief so we can discuss a suitable engagement.

04 / LET’S BUILD

Bring the challenge.
Let’s shape the pilot.

Tell us what you want your AI to do better. We’ll use your brief to start a focused conversation about feasibility and next steps.

What happens next

  1. Review your briefWe use your goals and constraints to focus the conversation.
  2. Explore fit togetherDiscuss feasibility, data readiness and the right first engagement.
  3. Agree the scopeIf there’s a fit, agree deliverables, fees and timing before committing.
  • Discuss your task and constraints
  • Understand your data readiness
  • Identify a practical starting point

Request a project scoping call

Share the task and what success would look like. No dataset upload needed.

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Please share a high-level brief only. Don’t include sensitive data or credentials.

Explore your AI options